Refund Policy

Introduction

Last updated: November 2026. At KibiGroove, we strive to provide high-quality AI-powered audio tools, commercial music assets, and production services. Because our platform delivers digital goods and immediate access to cloud computing resources, please review this refund policy below before making a purchase.

1. Digital Products and Subscriptions (No-Refund Policy)

Due to the digital and consumable nature of our services: - Subscriptions (Pro, Studio, Enterprise): Once a subscription is activated, downloads are accessed, or AI processing credits / manual service quotas are utilized, all sales are final and non-refundable. - Downloaded Assets & Clips: Once audio clips, stems, or project files (FCPXML/SRT) have been downloaded, they cannot be returned or revoked, and no refunds will be issued. - Custom Services (One-time Projects): Customized audio production, voice cloning, and custom OST projects involve customized labor and GPU allocation. Once project production begins, deposits and payments are non-refundable.

2. Subscription Cancellation

You may cancel your monthly subscription at any time via your account settings or the Lemon Squeezy customer portal. - Upon cancellation, your access and remaining quota will continue until the end of your current billing cycle. - You will not be billed for subsequent billing periods. - We do not provide prorated refunds for unused days or quotas within an active billing cycle.

3. Exceptions & Technical Issues

We value customer satisfaction and will review refund requests on a case-by-case basis under the following exceptional circumstances: - Duplicate Charges: If you were accidentally charged twice for the same transaction due to a technical error. - System Failure: If a verified technical failure on our platform completely prevented you from accessing the service or downloading paid assets, and our support team is unable to resolve the issue within 48 hours. To request assistance or report a billing discrepancy, please contact us at [email protected] within 7 days of the transaction, including your order number and the email address associated with the purchase.

4. Merchant of Record

All transactions are securely processed by our Merchant of Record, Lemon Squeezy, LLC.